POLICIES

  

Arrival Time

Please arrive 15 minutes before your appointment time so we can verify your insurance and update paperwork, if necessary. The initial visit takes some additional time because of the new electronic agreements. You will have the opportunity to check-in in advance if we have your e-mail, via a link sent to you 2-3 days before your scheduled appointment. The intial log-in takes about 20 minutes, but after that it's much much faster.

Appointment Length

Appointments are officially either 15 minutes or 30 minutes, which is what the insurance will cover. We meet with patients longer if needed. We take your health seriously and health can be complex. As such, we like to limit appointments to discussions of one or two issues in order to adequately cover each issue.

Waiting Times

We’re sorry if you ever have to wait! We consider your time just as important as ours, so we try hard to get scheduling right. We do find that at least one contribution to increased wait times is when patients bring multiple health issues to an office visit. Please try to limit your visit to the most pressing issues, and schedule a second appointment for additional concerns. All of that being said, we never truly know what patient needs will be or what emergencies may arise. And we need your help! If everyone arrives on time and is prepared for their appointment, It makes it run more smoothly for everyone else. Thanks!

 

Photo ID and Insurance Card

All patients will be required to present a valid driver's license or photo ID, their current medical insurance card and co-pay at every office visit. Patients without verifiable health insurance will be responsible for the payment for that visit.

Refill Policy

The issue of "medication refills" is often a sensitive one for patients. When people visit the office for a medication refill, it's really a follow-up on the medical condition, and intended with our patient's best interest in mind. A prescription medication is one that has the potential for complications and we believe the prescriber has a responsibility to supervise the patient. As such, we ask that you schedule an appointment to have your prescriptions filled. In some cases, we deem there to be too much risk to approve refills without seeing you first. This can even be true of maintenance medicine.
At your scheduled office visit, the provider will discuss appropriate monitoring intervals for your medications, and will make sure you have enough refills until the next planned office visit.
When your medicine bottle shows: "No refills remain" or "Contact your physician for a refill," these should serve as a reminder that you need to come in and be seen.
Some medications are best monitored with laboratory testing in addition to an office visit. These include cholesterol lowering medication, blood pressure and diabetes medication, and thyroid supplements. If you think you may need lab work prior to the office visit, have it drawn at least 48 hours before the appointment so that we can use the appointment time more efficiently.
Please bring either a printed list of your medication or the medicine bottles themselves to your appointment.